The WOW Awards
The only customer service awards to be chosen by you

LATEST NEWS

A great experience!

If you joined us at this Networking Event then you know how fabulous this event was.

Please remember that the closing date for entries to the 2008 National Customer Service Awards is the end of May. And so if you want to be nominated for The WOW! Awards in time to be a finalist for 2008, then we must receive that nomination by the 14th of May - at the very latest.

National Customer Service Awards logo

UPCOMING EVENTS

16 September 2008

Join us in the fantastic surroundings of Legoland Windsor for a special networking event on Tuesday 16 September.

01 October 2008

Quality Scotland Training Programme

01 December 2008
Events we feel may be of interest to our friends and clients
Accessibility logo

Accessibility Statement



We take disability accessibility seriously. Our website has been designed to be universally accessible to all as far as practical. Should you have any issues or comments please contact us - we would be pleased to hear from you.

Resizing Text

All text can be resized using your browsers view.

  • Internet Explorer: View > Text size
  • Internet Explore latest version: Page > Text size
  • Firefox: View > Text size
  • Opera: View > Zoom
  • Alternatively, scroll with the wheel of your mouse whilst holding down the control key.

Standards compliance

While there is no official validation tool for meeting DDA Accessibility Requirements, the W3C (World Wide Web Consortium) HTML (XHTML) validator is commonly accepted as being a good indicator of accessibility.

This website aims to conform to:

  • W3C Web Content Accessibility Guidelines - priority 1, 2, and 3 guidelines
  • W3C XHTML 1
  • W3C CSS 2

Valid CSS! - Valid XHTML 1.0 Transitional

Design

  • All pages on this site use structured semantic markup. H1 tags are used for main headings, H2 tags for sub-headings etc.
  • All pages are designed fully using CSS - the site attempts to only display tables of data where it is appropriate to do so, but this is limited due to the way the site is displayed.
  • For those using screen readers there is the option to skip past the navigation to the content on each page.
  • Link text is written to make sense out of context.
  • Many links have title attributes to describe the links in greater detail. Most links open in the same window. Some links (in particular links to external sites) may open in new windows and there will be a warning in the title tag of the link that a new browser window is being opened.
  • The pages on this website are all print-friendly - a print style sheet has been used to exclude unneccessary design elements.
  • Most text is assigned a relative font size (apart from the menu buttons on the homepage) - this means that you can resize the text if you want to
  • All informational images have been assigned descriptive ALT text. Decorative images are either placed in the CSS document or have a null ALT attribute

Access keys

We don't use access keys as there is considerable doubt over their real usefulness.

Some of Derek Williams's articles appear on the following Ezine sites, which include [EzineArticles.com] and [www.ideamarketers.co.uk]

Home | Accessibility | News | Contact Us | Sitemap | Mailing List | Links