The WOW! Awards

The WOW! Awards uses a unique method of motivation to help propel organisations into a league of premium customer service providers. With the introduction of ISO 9000, organisations were required to provide a feedback system for their customers which was generally interpreted to be a complaints systems. The WOW! awards takes a positive approach to customer feedback and is helping many well respected organisations to promote great customer service.

The WOW! Awards can help you and your organisation to.......

• Improve morale

  Employees love to be recognised for doing something good. Believe it or not customers love to tell you when you've done a good job. When employees receive recognition it comes as a real boost to their morale which in turn can encourage employees to keep standards high. Our Testimonials written by employees of businesses using The WOW! Awards really show how positive feedback makes a difference to employees.

• Improve manager/employee engagement

  Most organisations that use The WOW! Awards incorporate their managers into awarding certificates. This promotes better communications between managers and employees by showing the manager also recognises the employee has done a great job.

• Increase positive feedback

  Providing a channel for positive feedback will naturally increase the positive feedback you receive. Many organisations do not provide specific compliment systems so miss out on finding out what their customers really like about their organisation.

• Increase discretionary effort

  When employees feel valued, they naturally feel inclined to do that little bit more than is required. It is this discretionary effort that brings the best out in people and customers really appreciate when organisations go the extra mile. Read our article about Aunt Lil and Waitrose.

• Increase customer return rate

  Motivating employees and training them in customer service can create a pleasant and stress-free experience for your customers. This gives you a massive advantage over competitive organisations and helps customers to recognise your service and will help them choose to return to your business.

• Target areas of improvement

  With the specialist help of Derek Williams, we can identify areas of your customer service that require revision and improvement.

• Improve employee attendance and retention

  When employees are happy at work they feel stable and appreciated, The WOW! Awards can help you to keep your employees and ensure they are happy about being at work.

• Provide a way of measuring positive performance

  We log every nominations we receive and are able to provide statistics that you may need for your reporting needs. Haringey Council recently ran their own awards scheme alongside The WOW! Awards. Their in-house scheme was run across the entire Council and The WOW! Awards ran across two departments. The difference in response for the two systems really shows the impact The WOW! Awards can have on your organisation. The graph represents the two schemes run side by side.  

• Provide press coverage for awards

  We are able to arrange press coverage when awarding certificates to your employees. Press coverage is another great way of showing what a great service you provide and helps show you are a cut above the rest. Rachel Elnaugh formerly of BBC's Dragon's Den was present at a recent award to Annette at Costa Coffee in Tibshelf; view our article here.

• Provide trophies and certificates

  We provide quality parchment certificates for every nominations the judges award. As a member of The WOW! Awards there is also the option to purchase from our range of trophies and merchandise which look great in any trophy cabinet! You can see our full range of Products and Trophies.

• Membership to a unique user group

  As a member of The WOW! Awards you will become a member of a unique user group. We hold networking events and can help put you in touch with other organisations that share your customer service interests. Take a look at Businesses using The WOW! Awards.

• Invitation to a National awards ceremony

  In 2009 The WOW! Awards will be hosting it's very first awards ceremony. As a member of The WOW! Awards you will receive special promotions that will entitle you special entry to the ceremony. View the latest details of our 2009 awards ceremony.